Conicia Support
Questions about the app, your account, or billing. We're here to help.
Contact us
Email us and a member of the Conicia team will reply, usually within two business days.
support@conicia.comCommon questions
Account and sign-in
If you can't sign in, use the password reset on the sign-in screen first. If you're still stuck, email us from the address on your account.
Billing and refunds
Subscriptions are billed by Conicia on the web (not through the App Store or Google Play), so billing questions and refund requests come to us. Email us and we'll sort it out.
Your data
Your work is saved to your account and protected as described in our privacy policy. You can delete your account and its data from inside the app.
App trouble
Most issues resolve by updating to the latest version of the app. Reinstalling is safe: signing back in restores your work from your account.
Delete your account
You can delete your Conicia account any time, from inside the app:
Profile → Account & security → Delete account.
Deleting your account removes your sign-in and the work saved to it, including your writing, exercise history, progress, and recordings. This cannot be undone. If you have an active subscription, it is cancelled at the same time so it will not renew.
If you can't get into the app, email us from the address on your account and we'll take care of it for you.
A few records live outside your account and are kept only as long as the law requires: payment records are retained for accounting, and if you used Conicia together with your clinician, your clinician's own treatment records belong to their practice.